Barbour ABI

Would you like to be part of a vibrant team that drives a market-leading business? In the Researcher role, you will join a dynamic team that offers the opportunity to unleash your potential.

As a Researcher, you will conduct detailed research on current construction projects using the telephone, internet, and other communication sources to generate valuable data insights for our clients.

You will receive full training from our in-house Research Training Manager, including one-to-one training, group workshops, and on-the-job coaching.

Benefits:

• Hybrid working for everyone
• 3 PM finish on Fridays
• 25 to 30 days holiday
• Day off for your birthday
• Option to purchase extra holidays
• Volunteering days
• Pension and Life Assurance
• Great company culture with professional development, training, and regular social events

Key Accountabilities:

• Researching current construction projects in detail using the telephone, internet, and other sources to generate opportunities for clients.
• Interacting directly with clients through internal CRM systems to answer queries on construction information.
• Managing your own workload to ensure project information is current, accurate, and delivered on time to meet department expectations.
• Achieving KPI targets related to project volume and data quality.
• Consulting with colleagues across the business.
• Building relationships with key contacts within the construction industry.

Requirements:

• Desirable but not essential – minimum 2 years’ experience in an inbound or outbound calling role (e.g., contact centre, customer service, or similar).
• Effective communicator with active listening skills.
• Excellent telephone manner.
• Ability to work towards and achieve KPIs.
• Resilience and strong work ethic.
• Dedication and commitment to consistently producing high-quality output.
• Collaborative mindset, understanding the importance of teamwork.
• Diligence with excellent organisational and time management skills.
• Proficiency in MS Office (Word, PowerPoint, Excel or similar).
• Experience using CRM systems.
• Accountable and reliable.