PointWire Limited

At PointWire, we are seeking a skilled and experienced Infrastructure and Wintel Engineer to join our dynamic IT team. The ideal candidate will have a strong background in managing and maintaining Windows-based environments and infrastructure, with additional expertise in Corelight, Crowdstrike and/or Tanium. This role will involve a mix of project work, system administration, and support responsibilities. Key Responsibilities: • Administer and utilise Tanium for endpoint management and security. • Manage and support cloud infrastructure (e.g., Azure, AWS). • Monitor system performance, perform troubleshooting, and provide solutions to hardware and software issues. • Maintain and manage backups, disaster recovery plans, and business continuity plans. • Collaborate with network, security, and other IT teams to ensure seamless integration and security of systems. • Implement and manage automated deployment and configuration management systems. • Provide third-level support and mentoring to technology associates. • Document system configurations, processes, and procedures. • Implement and manage Corelight for network traffic analysis and threat detection. • Contributing and owning technical initiatives. • Contributing to technical services enhancements and innovations. • Salary for this role ranges between £50,000 - £95,000 p/a dependant on experience. Education and Certifications: • Relevant certifications (e.g., MCSE, MCSA, VCP, AWS Solutions Architect, Azure Administrator) are highly desirable. • Corelight, Tanium and/or Crowdstrike certifications will be an advantage. Experience: • Minimum of 5 years of experience in a similar role. • Proven experience in managing and troubleshooting Windows Server environments. • Experience in endpoint management tools such as Microsoft Endpoint Configuration Manager (MECM/SCCM), ManageEngine, Tanium and/or Intune. • Experience in implementing, managing and troubleshooting Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy. • Hands-on experience with virtualization technologies such as VMware and Hyper-V. • Experience with cloud services (e.g., Azure, AWS). • Solid understanding of network protocols, firewall management, and security principles. • Experience with an XDR toolset will be an advantage. • Administer and maintain virtualization platforms (e.g., VMware, Hyper-V). • Fundamental understanding of business operations. Public Technical Skills: • Proficiency in Windows Server (all versions). • Knowledge in Linux (Redhat / Ubuntu). • Strong knowledge of Active Directory, DNS, DHCP, and Group Policy. • Experience with PowerShell scripting and automation tools. • Familiarity with backup and recovery solutions (e.g., Veeam, Commvault). • Understanding of monitoring tools (e.g., SolarWinds, Nagios). • Skilled in administering endpoint management and security. • Knowledge of ITIL practices and principles. About PointWire: PointWire delivers cyber security services and solutions to several different organisations in both the private and public sector. Since we established ourselves in 2019, we have partnered with several leading software providers in the cyber security space including Corelight, Crowdstrike, Deep Instinct, Microsoft, and Tanium. Our clients range from 100s to 100,000s of employees and devices; with our services helping to augment the capabilities of in-house security and operation teams so that they can be more effective with less resources. Who you should be: It feels like every company asks for the same things nowadays and so the following will look familiar from most other ads you have already seen! Our team drew up the values they want to see from new people coming in. The PointWire values are: • Passion - Love. Respect. • Outstanding - Be memorable. Be prepared to stand out to our customers and partners. • Integrity - Even if the truth is tough, always lead by example and maintain honesty. • Nobility - As the definition goes: "having or showing fine personal qualities or high moral principles”. • Teamwork - Collaborate, laugh, fail, and succeed with your colleagues. Be there during the good times and the tough times. • Wholesome - From your core, be a rounded individual. Embrace diversity. Protect the environment. • Integrity - Yes; it is so important it appears twice. • Resilience - Own your mistakes but bounce back from them and grow stronger. • Energy - Start every day with the enthusiasm of your first. Our team is not big and so the ripples made by any of our team, positive or negative, get felt by everyone. With that in mind, the kinds of personal attributes we need are: • A self-starter - By this, we mean that you are taking initiative, coming to us proactively with ideas, reviewing things in the business that you think should be better and bringing ideas of how we can improve. In return, you can expect that we will never brush your ideas under the carpet without consideration and your positive contributions will always get the praise and credit they deserve. • Integrity & Respect for others - We detest misrepresentation; of products, of relationships, and of oneself. You should always be honest; even when the truth is hard. Our team are all honest and respectful people who consider each other and work together towards a common goal. Knowing yourself and being truthful to yourself about who you are, and how Public you are feeling will be paramount to your success in this area. Expect to work around people who will always pull together for you and expect you to do the same for them. • Attention to detail - Our directors are sticklers for detail and not just because they are weird (though they are a bit!), but it is essential for our clients that we get the details right. This means that whether you are in a technical, sales, marketing, or operations role; we keep an eye out for the minute details. We are responsible for protecting businesses with innovative security technology - all the details matter. • Flexibility - So many businesses say this, but do not really know what it means for them. At PointWire, it means taking the time to go to your children's assembly when they are getting an award, but similarly working until 23:00 because there is an important deadline due. Your flexibility and ours is important to ensuring a great partnership of great people all towing the line in the same direction. • Drive - We want someone hungry for success. We do not mind what success looks like for you, but a borderline crazy desire for success will fit right in with us. Energy and fun are essential to this and so if you tend to be the life of the party, great! But equally, if you are a quieter person who has a solid goal and soldiers away until your goals are met; we also want to hear from you. Drive is what is important. If you do not know what we mean at this point, please do not apply. • Willingness to travel - We do not have an office, so we do expect to get together as a team on team building events, sales kick-offs, marketing events, client meetings, partner meetings, etc. Important note: There will be an expectation to travel to customer sites as reasonably required so if you are looking for a fully work from home role with no travel whatsoever this is not the role for you. • Creativity and dynamism - Had ideas for a weird marketing giveaway? We made in-house laser engraved personalised notebooks for our first huge giveaway batch! Got another fun and different idea? That creativity is welcome at PointWire. Dynamism goes hand in hand with creativity as great ideas will naturally come from people who are dynamic and want to be part of the team.