Record UK

Company Info

Record UK is the UK subsidiary of the Agta-Record Group, a leading company in the automatic pedestrian door systems industry. The group manufactures and distributes door systems to over 40 countries worldwide. We design, manufacture, supply, install, and service automated door systems and aluminium shopfronts throughout the UK to a wide range of organisations and clients.

Due to continued growth and high demand for its services, the company is now seeking to recruit a suitable candidate to join the Engineering Team within our busy Service department.

Job Description

Reporting to the Regional Field Service Manager, you will be responsible for the repair and maintenance of a wide variety of automatic door types (including sliding, swing, and folding doorsets). Your duties will include diagnosing faults, performing routine maintenance and safety inspections, and ensuring all repairs are completed to the highest standards within your designated geographical area.

Key Responsibilities

• Maintenance and repair: Performing routine maintenance and repairs on automatic doors to ensure they operate safely and efficiently.
• Customer interaction: Communicating with customers to understand their needs and providing excellent customer service.
• Troubleshooting: Diagnosing and resolving issues with automatic door systems.
• Documentation: Keeping accurate records of work performed, including EN16005 safety certificates and service reports.
• Compliance: Ensuring all work complies with relevant safety standards and regulations, including EN16005.
• Training and development: Participating in ongoing training to stay updated with the latest technologies and safety practices.

Essential Criteria

• Technical proficiency: Strong understanding of mechanical and electrical systems related to automatic doors.
• Problem solving: Ability to fault find and resolve issues efficiently.
• Communication: Excellent verbal and written communication skills.
• Customer service: Strong focus on providing high quality service to our customers.
• Attention to detail: Ensuring all work is completed to a high standard and in compliance with EN16005 safety regulations.
• Driving Licence: Full clean driving licence required.

Work Environment

• Field based: Working at various customer locations, which may include commercial, industrial, and residential sites.
• Team collaboration: Working closely with other engineers, planning coordinators, and the field service manager to ensure smooth operations.

Qualification Timeline

• Duration: The apprenticeship/trainee program typically lasts between 18-24 months.
• Training: During this period, you will receive comprehensive training in maintenance, repair, fault finding, and compliance with standards like EN16005.
• Assessment: Regular internal assessments will be conducted to ensure you are meeting the required competencies.
• Certification: Upon successful completion of the apprenticeship/trainee program, you will earn a level 2 NVQ, qualifying you to work as an automatic door engineer.

Pathway to Becoming a Fully Qualified Automatic Door Engineer

1. Trainee program
   • On the job training: Gain hands-on experience in maintenance, repair, and fault finding on automatic doors.
   • Job related qualifications: Complete EN16005, Basic Electrical, and UKPIA/SPA courses.
   • Training room learning: Attend regional hubs to train on sliding, swing, and folding doorsets.
   • Regular assessments: Work through a skills matrix to track progress and ensure competency in required skills.
2. Achieving Level 2 NVQ
   • Completion of trainee program: Once at the required experience/skill level, you will be enrolled into the NVQ and ready for assessment.
   • Assessment and certification: Pass the assessments to earn a Level 2 NVQ in power operated automatic doors and skilled worker CSCS card.

Key Behaviours and Attitudes of a Trainee

• Commitment to learning: Always eager to learn and understand new technologies. Willing to put in the effort to overcome challenges and improve skills.
• Attention to detail: Ensuring all work is completed accurately and to a high standard. Prioritising safety in all tasks and adhering to regulations like EN16005.
• Professionalism: Being dependable and punctual in all work-related activities. Maintaining integrity and honesty in all interactions.
• Effective communication: Actively listening to customers and colleagues to understand their needs and concerns. Conveying information clearly and effectively, both verbally and in writing.
• Problem solving: Ability to diagnose faults and develop effective repair solutions. Using all available resources to resolve problems.
• Team collaboration: Working well with other team members to achieve common goals. Showing respect for colleagues, clients, and the work environment.
• Positive attitude: Approaching tasks with a positive mindset. Staying motivated and focused, even in challenging situations.

Benefits of Working at Record

If you are successful, you will join a forward-thinking organisation that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.

As a Real Living Wage employer, you can expect to receive the following benefits when you work at Record UK:

• Door to door travel paid.
• Fully stocked transit van.
• Comprehensive training with career development opportunities.
• Tablet and phone provided.
• Efficiency bonus.
• Life assurance 3 x basic salary.
• 33 days of annual leave (including Bank Holidays).
• Enhanced sick pay scheme.
• Access to an online benefits portal.
• Employee Assistance Programs.

To be considered for this opportunity, please send your CV and covering letter to recruitment@recorduk.co.uk